Refund Policy
Introduction
Harbour Crest is committed to maintaining a fair, transparent, and professional enrollment process for all students.
This Refund Policy has been designed to balance the interests of both students and Harbour Crest. As an institution offering limited-capacity educational programs, Harbour Crest allocates classroom seats, prepares educational resources, and undertakes administrative arrangements upon confirming a student's enrollment. Accordingly, this policy outlines the circumstances under which refunds may or may not be available.
By submitting an application, making payment, or enrolling in any Harbour Crest program, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Refund Policy - The Scope
This Refund Policy applies to all payments made towards any educational program, workshop, seminar, online course, offline course, learning resource, or any other educational service offered by Harbour Crest unless otherwise stated in writing.
Full Refunds
Students shall be entitled to a full refund under the following circumstances:
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1. Application Rejection
If Harbour Crest declines or rejects a student's application after payment has been received, the full amount paid shall be refunded.
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2. Duplicate Payments
If a student accidentally makes more than one payment for the same enrollment, the duplicate payment shall be refunded upon successful verification.
Student-Initiated Cancellation Before Enrollment Confirmation
Students may request cancellation and a full refund at any time before Harbour Crest issues the official Enrollment Confirmation & Class Schedule Email.
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For the purposes of this policy, the Enrollment Confirmation & Class Schedule email refers to the official communication sent by Harbour Crest confirming the student's admission into a specific batch and providing details including, but not limited to:
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Batch allocation;
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Course commencement date;
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Class schedule;
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Venue address or online access details (where applicable);
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Reporting instructions; and
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Other relevant enrollment information.
Once this communication has been issued, Harbour Crest shall be deemed to have allocated classroom resources, reserved the student's seat, and completed significant administrative preparations.
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Note: Request for cancellation by the student should be made through the official email provided by Harbour Crest in the company website.Â
Cancellation After Enrollment Confirmation
After the official Enrollment Confirmation & Class Schedule Email has been issued, refunds shall generally not be available.
This policy reflects Harbour Crest's commitment of limited classroom capacity, preparation of educational resources, administrative planning, and reservation of student seats.
Batch Transfer in Exceptional Circumstances
Harbour Crest understands that unforeseen circumstances may occasionally prevent a student from attending their scheduled batch.
Accordingly, Harbour Crest may, at its reasonable discretion and subject to seat availability, permit one (1) transfer of a student's enrollment to the next available batch.
Requests for a batch transfer should be made within 15 days after payment and should be supported by a genuine or exceptional reason where appropriate.
Approval of a batch transfer shall remain solely at the discretion of Harbour Crest.
Expiry of Transferred Enrollment
A student who has been granted a batch transfer is expected to attend the transferred batch.
If the student is unable to participate in the transferred batch, the enrollment shall ordinarily expire, and no refund shall be payable.
Nothing in this Policy prevents Harbour Crest from considering exceptional cases on compassionate grounds at its sole discretion.
Refunds After Program Commencement
Once the student's scheduled batch has commenced, no refund shall be available.
The commencement of the program includes the initiation of the first class of the batch allocated to the student.
Attendance
Failure to attend one or more classes, whether due to personal commitments, illness, travel, work obligations, or any other circumstance beyond Harbour Crest's control, shall not entitle a student to a refund.
Students remain responsible for managing their own attendance throughout the duration of the program.
Educational Materials
Printed Learning Manuals, study materials, classroom handouts, digital resources, AI prompt libraries, Knowledge Vault content, downloadable files, and any other educational materials provided by Harbour Crest are prepared specifically for enrolled students.
Accordingly, the distribution or availability of such materials shall not create any entitlement to a refund.
Printed materials, once issued, are non-returnable.
Refund Processing
Where a refund is approved under this Policy, Harbour Crest shall endeavor to process the refund within 5 to 8 business days. Refunds, where approved, will ordinarily be processed through the original payment method used for the transaction, subject to the capabilities and policies of the payment service provider.
Processing times may vary depending on the payment service provider or financial institution involved.
Fraudulent or Improper Claims
Harbour Crest reserves the right to refuse any refund request arising from fraudulent activity, misrepresentation, misuse of the enrollment process, chargeback abuse, or any conduct intended to circumvent this Refund Policy.
Amendments
Harbour Crest reserves the right to modify or update this Refund Policy from time to time in response to operational, legal, or regulatory changes.
The latest version of this Policy shall always be available on the official Harbour Crest website.
Continued use of Harbour Crest's educational services following any update shall constitute acceptance of the revised Refund Policy.
Governing Law
This Refund Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.
Any disputes arising from or relating to this Refund Policy shall be subject to the jurisdiction of the competent courts located in Kolkata, West Bengal.
Contact
For any questions regarding this Refund Policy, please contact:
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Harbour Crest
Kolkata, West Bengal, India
Email: harbourcrest.in@gmail.com
Website: www.harbourcrest.in